Refund policy

REFUND & RETURN POLICY - THEAMSXPERYENCE

At THEAMSXPERYENCE, we take pride in delivering premium-quality hair extensions. Due to the hygienic nature of our products, all sales are considered final unless otherwise stated below.

Returns

We accept returns only if the product meets ALL of the following conditions:

• Hair has not been installed, worn, washed, cut, colored, or altered in any way

• Original zip ties, bands, and packaging remain fully intact

• Return request is made within 3 days of delivery

• Item is in its original, unused condition

Once the hair has been removed from its protective packaging or tampered with, it is no longer eligible for return.

To request a return, please email:

- theamsxperyence@gmail.com

Include your order number and clear photos of the product.

Approved returns must be shipped back within 5 business days of approval.

Customers are responsible for return shipping costs.

 

Refunds

Once your return is received and inspected, you will be notified of approval or rejection.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Original shipping fees are non-refundable.

 

Exchanges

We only replace items if they are defective or incorrect. If you received the wrong item, contact us within 48 hours of delivery with photo proof.

 

Non-Refundable Situations

We do not offer refunds or exchanges for:

• Buyer’s remorse

• Incorrect length selected

• Texture preference changes

• Slight color variations due to lighting

• Orders refused or unclaimed